Sets benchmark for Indian Power Utilities to strive towards achieving customer service excellence through distinctive performance improvements and quality management
Tata Power Delhi Distribution Limited, a pioneering power utility supplying electricity to a populace of 7 million in North Delhi, wins ‘Deming Prize 2024’ in recognition of its Total Quality Management (TQM) practices.
The award ceremony to felicitate the winners will take place in November 2024. The Deming Grand Prize, is one of the longstanding quality awards presented by the Union of Japanese Scientists and Engineers (JUSE). It is awarded to companies that not only achieve the Deming Prize but also consistently maintain and improve their TQM standards for an extended period. Tata Power-DDL has been on the TQM journey for over six years towards becoming a global benchmark.
With this recognition, the company has set the benchmark of being the First Power Distribution Company in the world to achieve this feat. The award reflects Tata Power-DDL’s commitment to strive towards achieving customer service excellence through continuous improvement and total employee involvement in line with the Tata Legacy. The TQM practices have enabled the transformation of the processes and elevated the business performance to benchmark levels.
The Deming Prize is one of the highest awards on TQM in the world. It was established in 1951 in commemoration of late Dr. William Edwards Deming who helped Japan build its foundation post World War-II by which the level of Japan’s product quality has been recognised as the highest in the world.
Commenting on the win, Mr. Gajanan S. Kale, Chief Executive Officer, Tata Power Delhi Distribution Limited said, “We’re deeply honored that Tata Power-DDL has been awarded the Deming Prize. It is a remarkable achievement for us, signifying global recognition of the company’s unwavering commitment to excellence in quality management practices. The Deming Prize underscores a culture of continuous improvement, enhancing operational efficiency and customer satisfaction. Winning this inspires us to continue leading the power distribution industry worldwide, focusing on quality and customer satisfaction. Tata Power-DDL will continue to strive for excellence and push the boundaries of what can be achieved as a team.”
About Tata Power Delhi Distribution Limited:Tata Power Delhi Distribution Limited is a joint venture between Tata Power and the Government of NCT of Delhi. Tata Power-DDL distributes electricity in North Delhi and serves a populace of 7 million. Tata Power-DDL has been a frontrunner in implementing power distribution reforms and is acknowledged for its consumer-friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. Today, AT&C losses stand at 5.9%, which is an unprecedented reduction from an opening loss level of 53% in July 2002. To learn more about Tata Power-DDL, please visit www.tatapower-ddl.com.
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